Thank you for shopping with Kesame International CO., LIMITED. We are dedicated to providing you with fast and reliable shipping to ensure you receive your products in a timely manner. Please read the following Shipping Policy for more details on our shipping procedures.
1. Processing Time
Orders are processed within 1–2 business days after they are placed. You will receive an order confirmation email as soon as your order is successfully placed, and a separate shipping confirmation email once your order has been shipped.
2. Shipping Methods and Carriers
We offer a variety of shipping options through trusted carriers to accommodate your needs. Available carriers include:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- And other carriers as necessary
When choosing a shipping method at checkout, you can select the carrier and shipping speed that best suits you.
3. Shipping Fees
Shipping fees depend on the delivery method, location, and the weight of your order. The exact shipping cost will be calculated and displayed at checkout before you complete your purchase.
We offer free standard shipping on orders over a certain amount (details available on the website). For orders below this threshold, shipping fees will apply.
4. Delivery Time
Delivery times vary based on the shipping method chosen and your location. Typical delivery times are as follows:
- Standard Shipping: 5–7 business days (domestic)
- Expedited Shipping: 2–4 business days
- International Shipping: 7–15 business days (depending on the destination country)
Please note that delivery times are estimates and can be affected by factors such as holidays, weather, or customs delays.
5. International Shipping
We offer international shipping to many countries around the world. The shipping fees and delivery times for international orders will be calculated at checkout based on the destination country.
Please be aware that customs duties, taxes, or fees may apply to international orders. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more details on potential charges before making a purchase.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery directly on the carrier’s website.
7. Order Issues
If you experience any issues with your order, such as delays or lost shipments, please contact us at [email protected]. We will assist you in resolving the situation as quickly as possible.
8. Shipping Restrictions
Due to certain regulations, there may be restrictions on the shipment of certain items to specific countries. If we are unable to ship to your location, we will notify you during the checkout process.
9. Returns and Exchanges
Please refer to our Returns Policy for information on how to return or exchange items. Note that shipping fees are non-refundable unless the item received is damaged or defective.
10. Contact Us
If you have any questions or concerns regarding our shipping policy or need assistance with an order, feel free to reach out to us at [email protected]. Our customer support team is here to help!
Thank you for choosing Kesame International CO., LIMITED. We look forward to serving you and hope you enjoy your shopping experience with us!