Thank you for shopping with Kesame International CO., LIMITED. We hope you are delighted with your purchase. However, if you are not completely satisfied, we are happy to offer returns in accordance with the following policy:
1. Eligibility for Returns
You may return products within 14 days from the date you receive your order, provided that:
- The item is unused, unwashed, and in its original condition with all tags attached.
- The item is not a final sale or clearance item (such items are not eligible for returns).
- You provide proof of purchase, such as an order confirmation or receipt.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact us at [email protected] within 14 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for the return.
- We will provide you with detailed instructions on how to return your item(s).
- Ensure that the returned items are securely packaged and returned to us using a traceable shipping method to ensure that the return reaches us safely.
3. Refund Process
Once we receive the returned item(s), we will inspect them to ensure they meet our return policy requirements. If the return is approved:
- A refund will be issued to the original payment method within 7–10 business days.
- Please note that shipping costs are non-refundable. If you received free shipping, the shipping cost may be deducted from your refund amount.
4. Exchange Policy
Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, we recommend returning the item and placing a new order for the desired product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a full refund or a replacement at no additional cost, depending on the situation.
6. Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Items that have been used, washed, or damaged
- Personalized or custom-made products
7. International Returns
For international returns, the buyer is responsible for all shipping and customs charges. We recommend using a trackable shipping service to return your item.
8. Contact Us
If you have any questions regarding our Returns Policy, please contact us at [email protected]. We are happy to assist you with any concerns.
Thank you for shopping with Kesame International CO., LIMITED! We look forward to serving you again soon.